FAQ
Where are your pieces made?
Every Untamed piece is designed in Mauritius and produced in limited quantities. We work closely with our manufacturing partners to ensure every garment meets our standards before it reaches you.
Are your collections limited edition?
Yes. Every collection is released in limited quantities. Once a piece sells out, it may not return.
How do I choose the right size?
You can find our full Size Guide on each product page. If you're still unsure, feel free to contact us - we're happy to help.
Do you ship internationally?
Yes. We ship both within Mauritius and internationally. Shipping rates and delivery times are calculated at checkout.
How long will my order take to arrive?
Orders are typically processed within 1–3 business days.
Delivery times vary depending on your location and shipping method.
Can I return or exchange an item?
We accept returns and exchanges in accordance with our Returns Policy. Items must be unworn, unwashed and returned in their original condition within the specified timeframe.
How should I care for my garment?
To keep your Untamed pieces looking their best:
- Wash inside out on a cold, gentle cycle.
- Do not bleach.
- Air dry where possible.
- Iron on a low heat, avoiding printed areas, embroidery and handcrafted details such as crochet.
Will sold-out items be restocked?
Some pieces may return, but many are produced as part of a single era and will not be restocked. We recommend joining our newsletter or following us on social media for updates.
Why do you release collections as "eras"?
Untamed doesn't follow traditional fashion seasons. Every release is an era - a collection built around its own story, artwork and identity, designed to be experienced rather than simply worn.
What makes Untamed different?
Untamed isn't designed around trends or fast fashion. Every collection begins with an idea, evolves through months of design and refinement, and is released in limited quantities as part of its own era. We create wearable art designed to be worn, remembered and lived in.
Who pays for return shipping?
Unless your item is faulty or we sent you the wrong product, customers are responsible for the cost of returning items to Untamed. We recommend using a tracked shipping service, as we cannot accept responsibility for parcels lost in transit.
Need more help?
If you can't find the answer you're looking for, we'd love to hear from you.
Email us here here. A human answers.