SHIPPING & DELIVERY

We currently ship within Mauritius and to selected international destinations.

• Processing Times: Orders are typically processed within 1–3 business days. Once your order has been dispatched, you will receive a confirmation email with your tracking information.
• Delivery Times: Delivery times vary depending on your location and the shipping method selected at checkout.

Important Note for International Orders: International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the sole responsibility of the customer.

Do I have to pay for shipping?

Shipping costs are calculated at checkout based on your delivery location and chosen shipping method. From time to time, Untamed may offer free shipping promotions, which will be communicated on our website and social media.

RETURNS & EXCHANGES

Every Untamed order is carefully inspected before it leaves our studio to ensure it meets the quality and craftsmanship our customers expect. However, if for any reason you are not completely satisfied, we are here to help.

Returns

Items may be returned within 14 days of receiving your order, provided they are:

• Unworn and unwashed.
• In their original condition.
• Returned with all original tags attached.

Eligible returns will be issued as store credit only. We do not offer refunds. Store credit is valid for 12 months from the date of issue.

Non-Returnable Items: Please note that sale items, gift cards, and customised products cannot be returned or exchanged unless they are faulty.

Return Shipping: Customers are responsible for the cost of returning items to us unless the item received is faulty or incorrect. We highly recommend using a tracked shipping service, as Untamed cannot be held responsible for parcels lost during return transit.

Exchanges

If you require a different size, we will happily exchange your item, subject to stock availability. If your requested size is unavailable, store credit will be issued instead.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order. We will work with you to resolve the issue as quickly as possible.

Need Assistance?

For any questions regarding shipping, returns, or exchanges, we would love to hear from you.

Email us here.

Designed with intention. Delivered with care.